💳 We only accept payments by credit card, Apple Pay, Google Pay, and Paypal*.
Then, when adding your credit card, we perform a payment simulation that may appear as a temporary charge of €0 or €1 depending on the bank. This allows us to verify the authenticity of your credit card.
🏦 To guarantee payment for the service, we request a payment pre-authorization at the start of each trip for an amount of €25.
We temporarily hold this amount on your bank account, which may appear as a pre-authorization / deposit blocked for 6 days or for €20 of trip cost before the end of this period.
*This amount is not charged to your account (it will only be charged in case of non-return at the station or damage to the bike); only the billing for your trip will be charged. Some cards with immediate debit (such as Visa Electron or Maestro) may block the entire amount for a certain period. Please check the terms of use of your payment card issued by your bank.
*Paypal: the pre-authorization is held for a minimum duration of 20 days
Finally, we use the services of Stripe Inc, a company specializing in securing online payments made by credit card. Payments are made through a secure and PCI-DSS certified payment interface.
If you have trouble adding your credit card, please contact us via our Live Chat in the app or by email at monvelo-montelimar@fifteen.eu.